Reliability & security

The same incidents keep coming back. When do we stop calling them unexpected?

Production incidents, performance, security, monitoring and critical dependencies: I identify risks and prioritise the work needed to address them.

Intervention report

Make incidents, risks and critical dependencies visible.

Chapter 1 · Warning signs

Signs it is time.

  • One incident looks like the previous one.

  • Alerts are ignored because they are too noisy.

  • Nobody knows what to do if a critical service goes down.

  • Security waits for a customer, an audit or a crisis.

Chapter 2 · Findings

Why production incidents keep coming back.

  1. Incidents recur without their causes being investigated.

  2. Monitoring exists but nobody trusts it.

  3. Critical dependencies are not really under control.

  4. Security is handled in bursts, often too late.

Chapter 3 · Intervention

How I reduce incidents.

  1. Step 1

    Make risks visible

    I separate acceptable risks, critical weaknesses and work that should be planned.

  2. Step 2

    Stabilize operations

    I target monitoring, alerting, backups, runbooks and production ownership.

  3. Step 3

    Install the right habits

    I include security and reliability checks in the team’s everyday work.

Chapter 4 · Inspection

What I look at: reliability, monitoring, security.

  1. Recent incidents, their causes and how they were handled.

  2. Observability, alerts, backups and procedures.

  3. Critical vendor, infrastructure and data dependencies.

  4. Application and operational security practices.

What you can expect

  • Risks ranked by severity, with actions to address them.
  • Fewer repeated incidents and production surprises.
  • A more credible foundation for clients, leadership or investors.

Chapter 5 · Answers

Reliability and security: your questions.

  • Do you run full security audits?

    I do not replace a specialized pentest. I clarify operational risks and action priorities.

  • What should you do when monitoring sends too many alerts?

    At Gridky, I manually sorted hundreds of Slack exceptions every day. The same fault appeared in several messages. Start by grouping repeats: fixing one frequent error can silence a lot of noise. After stabilisation, that daily sorting was no longer needed.

  • Is an uptime check enough?

    No. A check that loads the home page confirms the site responds, not that invoices or orders go out. Business operations need their own monitoring, for example documents that are expected but not sent.

  • Which security risks do you look at first?

    Among others, access left in place after a use ended: a third-party script still on the site, an expired domain still allowed, application permissions never reviewed. Each one is checked in a specific place, without waiting for an audit.

Next

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